Shipping Policy

Effective date: 30 September 2025

Courier & Coverage

Courier partner: Koombiyo

Coverage: Island-wide (Sri Lanka)

Processing Time

Orders with online payment or verified bank transfer ship within 1–2 business days

Bank transfer verification: 2–4 business hours on Mon–Fri

Dispatch countdown starts after verification

Delivery Estimates

After dispatch:

  • Zone A: 1–3 business days
  • Zone B: 2–4 business days
  • Zone C: 3–5 business days

Estimates exclude weekends/holidays and can vary due to weather, access, or courier load

Shipping Rates

Zone First 1 kg Each additional kg
Zone A LKR 350 LKR 80
Zone B LKR 400 LKR 80
Zone C LKR 450 LKR 80

Koombiyo may charge by actual or volumetric weight (whichever is higher)

Zone Coverage

Zone A
Gampaha Branch
Zone B (Extended service areas)
Colombo, Awissawella, Kurunegala, Kegalle, Chilaw, Kandy, Peradeniya, Kaluthara, Padukka, Negombo, Ja Ela, Eheliyagoda, Wennappuwa, Wattala, Mirigama, Horana, Mathugama, Karawanella, Delgoda, Kadawatha, Mawanella, Kuliyapitiya, Panadura, Katupotha
Zone C (Remote/extended service)
Jaffna, Kilinochchi, Mulativu, Mannar, Vavunia, Anuradhapura, Trincomalee, Batticaloa, Ampara, Monaragala, Dambulla, Polonnaruwa, Badulla, Puttalam, Matara, Weeraketiya, Ambalantota, Pelmadulla, Thissamaharama, Rikillagaskada, Rathnapura, Embilipitiya, Mahiyanganaya, Digana, Walapane, Welimada, Balangoda, Matale, Bandarawela, Kalmune, Galgamuwa, Gampola, Hatton, Nuwara Eliya, Neluwa, Deniyaya, Galle, Dehiaththkandiya, Thambuttegama, Wallawaya, Kanthale, Kebithigollawa, Ambalangoda

Order Tracking

Tracking link is sent by email/SMS once Koombiyo scans the parcel

If tracking doesn't update within 24 hours, message via WhatsApp or email with your order code

Address Changes & Failed Delivery

Before dispatch: Address can be updated—contact ASAP with order code

After dispatch: CLOUZE will request a reroute with courier (may add 1 business day)

Failed delivery: If due to incorrect address/unavailability, re-delivery fees may apply

Packaging & Partial Shipments

Items ship in protective mailers/boxes

Large orders may be split into multiple parcels (multiple tracking links)

Shipping is charged per parcel

Restrictions

  • No shipping to P.O. boxes
  • Hazardous items aren't part of catalog
  • During peak periods or severe weather, delivery may be slower than estimates

Damaged / Wrong Item

Must be reported within 48 hours with photos (item, tags, packaging) + order code

Phase 1: no general returns, defects only. See returns policy

Need Help?

WhatsApp: +94 77 423 7272 support@clouzeofficial.com

Include your order code for faster assistance