Terms of service
Last updated: 15 June 2026
Welcome to CLOUZE.
These Terms of Service govern your access to and use of our website, products, and services. By visiting our website or purchasing from CLOUZE, you agree to be bound by these Terms of Service, including any additional policies referenced on our website.
Throughout these Terms, “we”, “us”, and “our” refer to CLOUZE. “You” and “your” refer to any visitor, customer, or user of our website.
If you do not agree to these Terms, you should not use our website or purchase products from us.
1. Online Store Terms
By using this website, you confirm that you are legally able to enter into a binding agreement or that you are using the website with the permission of a parent or legal guardian.
You agree not to use our products, website, or services for any unlawful or unauthorized purpose. You must not violate any applicable laws, rules, or regulations while using our website.
You must not attempt to damage, disrupt, hack, misuse, or interfere with the security or operation of our website.
2. Our Products
CLOUZE sells clothing, apparel, accessories, and related products.
We make reasonable efforts to display product images, colours, sizes, descriptions, and details as accurately as possible. However, actual colours may vary slightly due to screen settings, lighting, photography, or production differences.
Product measurements and sizing information are provided as guidance only. Minor variations may occur due to fabric, fit, production, or measurement methods.
We reserve the right to update, modify, discontinue, or limit the availability of any product at any time without notice.
3. Pricing and Availability
All prices are shown in the currency displayed on our website at the time of purchase.
Prices, promotions, product availability, shipping fees, and other charges may change at any time without notice.
We reserve the right to correct pricing errors, product information errors, or availability errors even after an order has been placed. If this affects your order, we may contact you for confirmation or cancel the order and issue a refund where applicable.
4. Orders and Acceptance
Placing an order on our website does not automatically mean that your order has been accepted.
We reserve the right to accept, reject, cancel, or limit any order for reasons including, but not limited to:
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Product unavailability
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Incorrect pricing or product information
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Suspected fraud or unauthorized activity
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Payment issues
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Delivery restrictions
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Unusual order quantities
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Errors in customer or shipping information
If we cancel an order after payment has been made, we will issue a refund to the original payment method where possible.
5. Payments
Payments must be completed using the payment methods available at checkout.
By submitting payment information, you confirm that you are authorized to use the selected payment method and that the information provided is accurate.
All payment processing may be handled by third-party payment providers. CLOUZE does not store full card details or sensitive payment information unless clearly stated by the payment provider.
We are not responsible for delays, declines, charges, or errors caused by your bank, card provider, payment provider, or payment gateway.
6. Shipping and Delivery
Shipping options, estimated delivery times, and shipping costs will be shown at checkout or explained in our Shipping Policy.
Delivery times are estimates only and may vary due to courier delays, public holidays, weather, customs, incorrect address information, or other circumstances beyond our control.
You are responsible for providing accurate shipping information. CLOUZE is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete information provided by the customer.
If your order is shipped internationally, you may be responsible for customs duties, taxes, import fees, or other charges required by your country.
7. Returns, Refunds, and Exchanges
Returns, refunds, and exchanges are handled according to our Return & Refund Policy.
Please review our Return & Refund Policy before making a purchase.
Items must meet our return eligibility requirements to be accepted. CLOUZE reserves the right to refuse returns that do not comply with our policy.
8. Product Care
You are responsible for following the care instructions provided with the product or shown on our website.
CLOUZE is not responsible for damage caused by incorrect washing, drying, ironing, storage, alteration, misuse, or failure to follow care instructions.
9. Account Information and Customer Details
You agree to provide accurate, complete, and current information when placing an order, creating an account, or contacting us.
You are responsible for keeping your account login details confidential. You are responsible for all activities that occur under your account.
If you believe your account has been accessed without permission, please contact us immediately.
10. Marketing Communications
If you sign up for emails, SMS messages, or other marketing communications from CLOUZE, we may send you updates about products, launches, offers, and brand news.
You can unsubscribe from marketing emails at any time by using the unsubscribe link or contacting us.
Transactional messages related to your order, delivery, returns, or customer service may still be sent when necessary.
11. Intellectual Property
All content on this website, including but not limited to logos, product names, images, graphics, designs, text, videos, layouts, and brand elements, is owned by or licensed to CLOUZE.
You may not copy, reproduce, distribute, modify, sell, reuse, or exploit any part of our website, brand, or content without our written permission.
12. User Comments, Reviews, and Submissions
If you submit reviews, comments, photos, messages, feedback, ideas, or other content to CLOUZE, you agree that we may use, display, reproduce, edit, or share that content for business, marketing, or customer service purposes, unless restricted by applicable law.
You agree not to submit content that is false, offensive, abusive, defamatory, unlawful, misleading, or that infringes the rights of another person or business.
We reserve the right to remove or refuse any content submitted to us or published on our website or social media channels.
13. Third-Party Links and Services
Our website may include links to third-party websites, apps, payment providers, shipping providers, social media platforms, or other services.
We are not responsible for the content, accuracy, policies, security, or practices of third-party websites or services.
Your use of third-party services may be subject to their own terms and policies.
14. Prohibited Uses
You must not use our website or services to:
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Violate any law or regulation
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Infringe our intellectual property or the rights of others
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Submit false, misleading, or harmful information
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Upload or transmit viruses, malware, or harmful code
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Collect or track personal information of others without permission
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Spam, phish, scrape, crawl, or misuse the website
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Interfere with the security or functionality of the website
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Attempt to gain unauthorized access to our systems or accounts
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Use our website for fraudulent or abusive activity
We reserve the right to restrict, suspend, or terminate access to our website or services if we believe these Terms have been violated.
15. Accuracy of Information
We aim to keep the information on our website accurate and up to date. However, we do not guarantee that all information will always be complete, accurate, current, or error-free.
Information on our website may be updated, corrected, or changed at any time without notice.
16. Limitation of Liability
To the fullest extent permitted by law, CLOUZE will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services.
This includes, but is not limited to, loss of data, loss of profits, loss of business, delivery delays, website interruptions, payment provider issues, or third-party service failures.
Nothing in these Terms is intended to limit any rights you may have under applicable consumer protection laws.
17. Indemnification
You agree to indemnify and hold CLOUZE harmless from any claim, demand, loss, liability, damage, or expense arising from your breach of these Terms, your misuse of our website, your violation of any law, or your infringement of any third-party rights.
18. Severability
If any part of these Terms is found to be unlawful, invalid, or unenforceable, that part will be removed or limited to the minimum extent necessary. The remaining sections will continue to remain valid and enforceable.
19. Termination
We may suspend or terminate your access to our website or services at any time if we believe you have violated these Terms or engaged in harmful, fraudulent, or unlawful activity.
Any obligations or liabilities incurred before termination will continue to apply.
20. Changes to These Terms
We reserve the right to update, change, or replace these Terms of Service at any time.
The latest version will always be available on this page. Your continued use of our website after changes are posted means you accept the updated Terms.
21. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of Sri Lanka, unless otherwise required by applicable consumer protection laws.
22. Contact Information
If you have any questions about these Terms of Service, you can contact us at: