Returns & Exchanges

Current policy

Must report issues within 48 hours of delivery.

What is covered

• Defective items
• Damaged items
• Wrong item received

For approved defect/wrong-item cases: CLOUZE covers return shipping and will replace or resolve the issue.

What is NOT covered

• Change of mind or size didn't fit
• Normal wear, washing damage, or color variance due to screens
• Minor measurement tolerances: ±0.5" / ±1.3 cm
• Natural fabric changes: ~2–3%

How to report an issue

1. Report within 48 hours of delivery

   Contact us immediately via WhatsApp or email using the buttons below.

2. Share photos
   • Clear close-up of the defect
   • Item with tags attached
   • Original packaging
3. We'll respond within 1 business day

   Our support hours: Monday–Friday, 10:00–18:00 IST

Evidence requirements

• Keep original packaging and tags until you check the item
• For defect claims, items must be unused and unwashed when contacting CLOUZE
• Photos must include: defect close-up, item with tags, and original packaging

Resolution options

For approved cases, we offer:

• Replace (same item/size) — preferred option
• Alternative / credit — if item/size unavailable
• Refund (rare) — only if CLOUZE can't replace

Order changes & cancellations

If your order hasn't been dispatched, CLOUZE can:

• Update delivery address
• Change size
• Cancel order

You must message quickly with your order code.

Contact & support