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Cookie Policy — Clouze
Effective date: 30 September 2025
Contact: support@clouzeofficial.com
This Cookie Policy explains how Clouze ("we", "us", "our") uses cookies and similar technologies on clouzeofficial.com and related pages (the "Site"). It should be read with our Privacy Policy.
1) What are cookies?
Understanding what cookies are and how they work on our website.
Cookies are small text files placed on your device when you visit a website. They help the site work, remember your preferences, and understand how you use pages. We also use similar technologies (pixels, local storage, SDKs, and device identifiers). We call these together "cookies".
2) How we use cookies
The purposes for which we use cookies on our website.
We use cookies to:
- •Make the site work (e.g., checkout, login, security).
- •Measure performance and improve the experience (analytics/diagnostics).
- •Remember preferences (region, cart, consent choices).
- •Support marketing and measure campaign effectiveness (only if you opt in).
3) Your choices
How you can control and manage your cookie preferences.
- •Consent banner: On your first visit, non-essential cookies are off until you choose.
- •Change settings anytime: Use Cookie Settings in our footer to update or withdraw consent.
- •Browser controls: You can block or delete cookies in your browser settings; some features may not work if essential cookies are blocked.
4) Types of cookies we use
Categories of cookies and their purposes on our website.
Strictly necessary (essential)
Required for checkout, authentication, security, and load balancing. These can't be switched off.
Performance/analytics
Help us understand visits and fix problems (e.g., page speed, error rates).
Functional
Remember choices like currency, size filters, or whether we've shown a notice.
Advertising/marketing
Show relevant ads and measure campaigns. Only set if you opt in.
5) Cookies we commonly set (examples)
Specific examples of cookies we use and their purposes.
Note: Payment gateways and couriers may set their own cookies when you use those services or view embedded content. Their policies apply.
| Category | Cookie / Storage | Who sets it | Purpose | Typical duration |
|---|---|---|---|---|
| Essential | vendure-session, sid, cart_id | Clouze / Platform | Maintain session, cart, and checkout | Session–30 days |
| Essential | __cf_bm or similar | CDN/Edge (if used) | Bot management, site reliability | 30 min |
| Functional | consent_state (localStorage) | Clouze | Save your cookie preferences | 6–12 months |
| Performance | _ga, _ga_*, _gid | Google Analytics (if used) | Site usage metrics | 24h–2 years |
| Performance | ph_* | PostHog (if used) | Product analytics & diagnostics | up to 1 year |
| Marketing | _gcl_au, _fbp | Google/Meta (if used) | Ad conversion & attribution | 90 days–2 years |
| Marketing | Third-party widget cookies | WhatsApp/Meta, chat widgets (if embedded) | Enable chat or social features | Varies |
| Payments (essential) | Gateway cookies | PayHere / WebXPay / Stripe | Fraud checks & payment flow | Session–1 year |
6) Third-party cookies and transfers
Information about third-party cookies and international data transfers.
Some cookies come from third parties that help us operate the Site (hosting, analytics, payments, messaging, marketing). These providers may process data in other countries. We use contractual and technical safeguards as appropriate; see our Privacy Policy for details.
7) Do Not Track & Global Privacy Controls
How we handle Do Not Track signals and global privacy controls.
Your browser may offer "Do Not Track" or Global Privacy Control (GPC) signals. Where legally required and technically feasible, we treat such signals as an opt-out of marketing/advertising cookies.
8) Retention
How long we retain cookie data and analytics information.
Cookie lifetimes vary (see table). Analytics data is generally aggregated and retained only as long as needed for the purposes described. You can clear cookies anytime via your browser.
9) Updates to this policy
How we handle updates to this cookie policy.
We may update this Cookie Policy to reflect changes to cookies we use or legal requirements. We'll post the new version here with an updated "Effective date."
10) How to contact us
Get in touch with us for questions about our cookie policy.
Clouze — Privacy
Quick implementation notes (for developers)
- •Provide a "Cookie Settings" link in the footer that reopens your consent modal.
- •Default to block non-essential tags (analytics/ads) until click "Accept" (or user toggles per-category).
- •Record: consent status, timestamp, version, country.
- •Keep this policy/table in sync with your actual scripts (GA4/PostHog, Meta/Google Ads, chat widget, payment gateway).
- •For EU/UK visitors, use an explicit opt-in banner; for Sri Lanka/rest of world, follow local rules and best practices.