Shipping Policy
Fast, reliable delivery across Sri Lanka with transparent rates and clear timelines.
Courier & Coverage
Courier Partner
Koombiyo
Coverage
Island-wide (Sri Lanka)
Processing Time
Orders placed with online payment or verified bank transfer ship within 1–2 business days.
Bank transfers are verified within 2–4 business hours on Mon–Fri; dispatch countdown starts after verification.
Delivery Time Estimates
Zone A
1–3 business days after dispatch
Zone B
2–4 business days after dispatch
Zone C
3–5 business days after dispatch
Estimates exclude weekends/holidays and may vary due to weather, access, or courier load.
Shipping Rates (per parcel)
| Zone | First 1 kg | Each additional kg* |
|---|---|---|
| Zone A | LKR 350 | LKR 80 |
| Zone B | LKR 400 | LKR 80 |
| Zone C | LKR 450 | LKR 80 |
* Additional kg is LKR 80 per kg for all locations. Koombiyo may charge by actual or volumetric weight (whichever is higher).
Zone Lists
Gampaha Branch
Gampaha Branch
Extended service areas
Colombo, Awissawella, Kurunegala, Kegalle, Chilaw, Kandy, Peradeniya, Kaluthara, Padukka, Negombo, Ja Ela, Eheliyagoda, Wennappuwa, Wattala, Mirigama, Horana, Mathugama, Karawanella, Delgoda, Kadawatha, Mawanella, Kuliyapitiya, Panadura, Katupotha.
Remote/extended service
Jaffna, Kilinochchi, Mulativu, Mannar, Vavunia, Anuradhapura, Trincomalee, Batticaloa, Ampara, Monaragala, Dambulla, Polonnaruwa, Badulla, Puttalam, Matara, Weeraketiya, Ambalantota, Pelmadulla, Thissamaharama, Rikillagaskada, Rathnapura, Embilipitiya, Mahiyanganaya, Digana, Walapane, Welimada, Balangoda, Matale, Bandarawela, Kalmune, Galgamuwa, Gampola, Hatton, Nuwara Eliya, Neluwa, Deniyaya, Galle, Dehiaththkandiya, Thambuttegama, Wallawaya, Kanthale, Kebithigollawa, Ambalangoda.
Order Tracking
You'll receive a tracking link by email/SMS once Koombiyo scans your parcel.
If tracking doesn't update within 24 hours, message us on WhatsApp or email with your order code.
Address Changes & Failed Delivery
Before dispatch
We can update your address—contact us ASAP with your order code.
After dispatch
We'll request a reroute with the courier (may add 1 business day).
Failed delivery
If delivery fails due to incorrect address/unavailability, re-delivery fees may apply.
Packaging & Partial Shipments
We ship items in protective mailers/boxes.
Large orders may be split into multiple parcels (you'll get multiple tracking links).
Shipping is charged per parcel.
Restrictions
- • We don't ship to P.O. boxes
- • Hazardous items are not part of our catalog
- • During peak periods or severe weather, delivery may be slower than the estimates above
Damaged or Wrong Item?
Report within 48 hours of delivery with photos (item, tags, packaging) and your order code. We'll replace or resolve promptly.
See our Returns & Exchanges page — Phase 1: no general returns, defects only.