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Terms & Conditions
Terms and conditions for using our website and purchasing our products.
Company Information
Legal entity: Clouze Private Limited
Contact: support@clouzeofficial.com | WhatsApp: +94 77 423 7272
By accessing clouzeofficial.com or purchasing from us, you agree to these Terms.
1) Using our site
Guidelines for using our website and services.
- •You must be 18+ or use the site with a parent/guardian.
- •Keep your account credentials confidential; you're responsible for all activity under your account.
- •We may update these Terms from time to time. Your continued use = acceptance of changes.
2) Products & pricing
Information about our products, pricing, and accuracy of descriptions.
- •We try to display colors, sizing, and descriptions accurately. Minor color/fit variations may occur due to fabric batches and screen differences.
- •Prices are shown in LKR (unless stated otherwise) and may change without notice.
- •Errors (price, stock, descriptions) may be corrected, and orders may be cancelled/refunded if an error is discovered.
3) Orders & acceptance
How orders are processed and when they become binding.
- •Your order is an offer to buy; we accept only when we confirm dispatch (or earlier by explicit confirmation).
- •We may refuse/cancel orders (e.g., suspected fraud, stock issues, policy violations). If payment was taken, you'll be refunded.
4) Payments
Payment methods, processing, and verification procedures.
Cards/Online Gateways
Processed securely by our payment partners; we do not store full card numbers.
Bank Transfer
- • Pay within 24 hours using the reference format: CLZ-[Your Order Code].
- • Upload/send your receipt via WhatsApp or the provided upload link.
- • We manually verify within 2–4 business hours (Sri Lanka Time, Mon–Fri 9 AM–5 PM); orders remain on hold until verified.
- • If we can't verify in time, we may cancel and restock.
Cash on Delivery
Additional fees may apply and are non-refundable if delivery is refused.
All payments are subject to checks for fraud prevention.
5) Shipping, delivery & risk
Shipping methods, delivery timelines, and risk transfer.
- •We ship via Koombiyo within Sri Lanka. Dispatch target: 1–2 business days after payment confirmation.
- •Delivery estimates are estimates, not guarantees; delays due to courier or events beyond our control are not our liability.
- •Risk of loss passes on handover to the courier; retain packaging and contact us promptly for issues.
- •Shipping fees, if any, are shown at checkout.
6) Returns, exchanges & refunds
Our return policy, conditions, and refund procedures.
Standard Return Window
14 days from delivery for exchange/refund, unworn and unwashed items only, with tags and original packaging.
Excluded items:
- • Final-sale items, discounted clearance
- • Undergarments/socks, customized/monogrammed goods
- • Items marked "not returnable"
Return Process
- • Request via support@clouzeofficial.com with your order code and reason
- • We'll share instructions and an RMA if eligible
- • We inspect returned items; worn/damaged/soiled items may be rejected or partially refunded
- • Refunds: To the original payment method or as store credit (your choice, unless the payment provider requires a specific method)
- • Shipping fees are non-refundable unless the item was defective or we made an error
- • Return shipping: Customer pays unless item was defective
- • Size exchanges: Subject to stock availability at the time we receive your return
7) Promotions, gift cards & bundles
Terms for promotional offers, gift cards, and bundle deals.
- •Promo codes must be used within validity dates and cannot be combined unless stated.
- •Gift cards/store credit are non-transferable, non-refundable, and valid for 12 months from issue.
- •Bundles and "buy X get Y" offers are conditional; returning part of a bundle may re-price the remainder.
8) User content & reviews
Rights and responsibilities regarding user-generated content.
- •If you post reviews, photos, or other content, you grant Clouze a non-exclusive, royalty-free, worldwide license to use, reproduce, and display that content for marketing and site operations.
- •Don't post unlawful, misleading, or infringing material; we may remove such content.
9) Acceptable use
Prohibited activities and usage restrictions.
You agree not to:
- • use bots/scrapers to harvest data
- • attempt to breach security or disrupt our services
- • use the site for fraudulent orders or chargeback abuse
- • infringe our or others' IP rights
10) Intellectual property
Ownership and protection of intellectual property rights.
All site content (logos, designs, images, text, code) is owned by Clouze or its licensors and protected by IP laws. You may not copy, distribute, or create derivative works without permission.
11) Third-party services (incl. WhatsApp)
Use of third-party services and their terms.
Some features rely on third parties (payment gateways, analytics, courier tracking, WhatsApp). Their terms and privacy policies apply to your use of those services. We're not responsible for their content or availability.
12) Warranty disclaimer
Disclaimers regarding warranties and product fitness.
Except as required by law, the site and products are provided "as is" and "as available." We disclaim all warranties to the maximum extent permitted, including fitness for a particular purpose and non-infringement.
13) Limitation of liability
Limits on our liability for damages and losses.
To the fullest extent permitted by law, Clouze is not liable for indirect, incidental, special, or consequential damages, lost profits, data loss, or business interruption. Our total liability for any claim is limited to the amount you paid for the product(s) at issue.
14) Indemnity
Your responsibility to indemnify us against certain claims.
You agree to indemnify and hold harmless Clouze and our team from claims arising from your misuse of the site, violation of these Terms, or infringement of any rights.
15) Governing law & disputes
Legal jurisdiction and dispute resolution procedures.
These Terms are governed by the laws of Sri Lanka. Courts in Colombo have exclusive jurisdiction.
16) Privacy
Reference to our privacy policy and data handling practices.
Your use of the site is also governed by our Privacy Policy. Please review it to understand how we collect and use personal data.
View our Privacy Policy →17) Changes to these Terms
How we handle updates to these terms and conditions.
We may update these Terms; we'll post the latest version with the "Effective date" above. Material changes may be highlighted on-site.
18) Contact
How to reach us for questions about these terms.